However the app is free but you can use only limited features, if you want to enjoy and take advantage of other features the website offers you have to pay and buy subscription of the website. The problem mainly starts when you decide to cancel your subscription on Zoosk website or application and you wish to have a refund or your remaining money back.
Basically the companies motive lies somewhere between no refund policy. Zoosk’s terms and policies states that all the payments are non-refundable, which includes your subscription money, coins and any other payment you make ok the website.
But Zoosk refund policy states that you can get a refund on cancellation of your subscription, if you ask for it with in three business days of the signup. But also this advantages are limited to few states only, which includes: Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio Rhode island, Wisconsin.
Can I Get a Refund From Zoosk if I Made an Incorrect Payment?
Well if you made a mistake while paying for the subscription money, like if you made an incorrect payment, the company mat actually show flexibility. You can contact to the customer service of Zoosk anytime via phone, email or message. You will be connected to one of their agent and they will help you with your problem.
Users Can Ask For:
- A Full Or a Partial Refund
- Credit to Use Other Features of the Website If They Are Not Willing to Refund Your Money.
- Virtual Currency Corresponding to The Value of Overpayment.
Possible Ways to Secure a Zoosk Cancellation Refund
Every user of Zoosk should know that Zoosk doesn’t offer any offline form for cancellation refund or to get the remaining amount after cancelling the subscription, but this doesn’t really means that you cannot contact the company and ask for your remaining amount after cancelling your Zoosk subscription.
Some Possible Ways to Get Refund from Zoosk
1. Asking For a Refund Via Letter
There are few possible ways to get back your refund after cancellation and asking for a refund through a letter is one of its possible ways. You can easily ask Zoosk to give your remaining amount after cancelling the subscription as it is your right too, if you put up in a state which is eligible for a refund or which is eligible to give your amount back so you can cancel you subscription anytime within the working business days from signing up by sending a refund request letter to Zoosk customer care.
And some how the company approves your request via letter then it is expected to receive the refund from Zoosk in 7 to 10 working days (It may take longer in some specific cases too). The refund will be sent or issued through the original payment methods.
2. Asking for a Refund Via Email
The second way to get your refund or you can say the remaining amount after cancelling your subscription is asking for a refund email. You can simply put a refund request via mail to Zoosk customer service support at [email protected] (remember that you should be living in the state where Zoosk refunds are issued). You should describe every single thing that you are cancelling your subscription, you need your refund, Or why you need to cancel your subscription?
And make sure that you include all your login data and the email address you used to sign up and the state specific stated in the terms of use.
3. Do Not Pay
The third way to get your refund back or the remaining amount back after cancelling your subscription is DO NOT PAY. Which is said the easiest or instant way by most of our users as it speeds up the refund process by cancelling your account quickly it hardly takes two minutes for DO NOT PAY to cancel your subscription and proceed towards to get your refund or your remaining amount back. What you had to do is that just follow these simple step that are first you need to open DO NOT PAY in your web browser and then click on find hidden money and then the last enter Zoosk and your login details and the name of the service you are willing to cancel.
DO NOT PAY will let you now as soon as possible your subscription gets cancelled.